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customer services

This page contains information on:
delivery
how to order
why you must enter your details
privacy
security
guarantee
terms & conditions

 

delivery
An E-mail confirming successful transmission of your order will be sent to you.
We aim to despatch all orders within 3 days. However, please allow up to 14 days for delivery within the UK. Please contact our Customer Services Department for delivery charges to destinations outside the UK.
Only one delivery address per order please for sales from the web site. To deliver to more than one address please place separate orders.
If you wish to take delivery of your order at work or have your order delivered to a neighbour or relative who will take delivery for you, please insert their name and address in the 'Delivery Address' panel. Use the delivery address panel too if the order is a gift that you would like to be sent direct to the recipient.

how to order
You can order products from us online, or by post, telephone, e-mail or fax.
To order online you will be asked to register with the site. Once registered, all personal details are remembered for ease of use when shopping with us again.
To order simply place the product in your basket by clicking on the 'buy now' panel next to the product.
Carry on shopping by selecting as many products as you wish. When you have finished, 'check out' to submit the order.
This will then show you which products you have chosen and the cost for the total order. You will then be asked to confirm the delivery address and input your payment details.
After you have entered these details, you will be taken to a review screen where you can check that the details are correct. If they are wrong, simply go back and amend the mistakes.
Once you are happy with your order, just confirm and press the Make Payment button. The order will then be sent to us to process. An E-mail confirming receipt of the order will be sent.

why you must enter your details
We need your name and address to process your order.
Your details are used to validate payment, and so the invoice address that you give must be the billing address for your credit/debit card.
You may specify a different name and address for delivery if necessary.
This can be done when viewing your basket once you have logged in.
Please read the section entitled 'security' below to find out about how sensitive information is treated.

privacy
We may occasionally make our mailing list available to other carefully selected organisations with special offers that may be of interest to you.
If you would prefer not to receive such offers, please write to Customers Services, The South Downs Trading Company, PO Box 386, Teddington Middlesex TW11 8ZN

security
Security is a priority for us and we realise it is a major issue for anyone purchasing on the Internet. We understand that you need to know that a website is legitimate and that transactions are secure before you buy.
Secure server software encrypts your credit card number. The information travels through a secure socket layer (SSL) "pipeline" so it's transmitted directly from your computer to the 'Worldpay' clearing centre. No employees of the South Downs Trading Company nor its agents ever get to view your confidential card details. SSL is the industry standard security technology used by Microsoft, Netscape, and leading internet commerce companies - it's the most advanced security measure available.
If you still prefer not to send your credit or debit card number over the Internet you can use one of the other methods below:
post to The South Downs Trading Company
PO Box 386
Teddington
TW11 8ZN

phone 0800 622 6405
e-mail info@southdowns.co.uk
fax 0208 977 7990

We endeavour to keep any information we hold about you brief, accurate and up to date. Any information we store that is no longer relevant will be deleted after a reasonable length of time.
You can request, at any time, that we stop using your information and mailing our catalogues to you, by notifying our Customer Services Department on 0800 622 6405.

guarantee
We want you to be happy with your purchases and the service you receive from us. If any item is unsatisfactory, just return it to us within 30 days for a full refund or replacement. This guarantee is in addition to your normal statutory rights.

terms & conditions
(i) All items are subject to availability and all dimensions are approximate.
(ii) While we have made every effort to ensure that all colours are accurately reproduced, please bear in mind that colour variations may occur due to the medium.
(iii) VAT is charged at the standard rate, currently 20%.
(iv) We occasionally make our mailing list and e-mail addresses available to other carefully selected organisations whose products and services we consider may be of interest to you. If you would prefer not to be included in such mailings please write to The South Downs Trading Company, PO Box 386, TeddingtonTW11 8ZN.
(v) Your calls may be monitored for training purposes.
(vi) All orders must be paid for in sterling.
(vii) The South Downs Trading Company accepts payment by cheque and the following credit and debit cards: Visa, Mastercard, Delta and Maestro, subject to verification.
(viii) We aim to despatch all orders within 3 days. However, please allow up to 14 days for delivery within the UK.
(ix) If you purchase from this site, you agree to The South Downs Trading Company terms and conditions of sale as set out above.

company details

The registered office of The South Downs Trading Company Ltd. is 111 Cambridge Road, Teddington, TW11 8DF. Company registration number 1513792 VAT number 805961518

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SILK BEDDING

100% Silk Duvets

100% Silk Pillows

Silk Pillowcases

Silk Sheets

Silk Duvet Covers

SAVE on Silk Bedding Sets

WOOL BEDDING

Wool Duvets

Thick Wool Underblankets

Wool Mattress Protectors

Wool Pillows

Wool Pillow Protectors

SAVE on Wool Bedding Sets

 

 

Telephone Orders/Enquiries

0800 622 6405

(FREEPHONE)

 

FREE DELIVERY

on all UK orders

(normally next day)

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